Frequently Asked Questions
Q: Does the bouncy castle have to be plugged in?
A: Yes. We require a standard 13amp socket to plug the unit in. The socket should be located no more than 50m from where the bouncy castle is to be sited. We always provide RCD circuit breakers.
Q: Does the unit have to set up on grass?
A: No. We can set up most of our inflatables on any smooth and level surface. However, certain units, because of their size and design can only be anchored to a grass or turf surface. Example units is the Big Yellow Boot SLIDE and Pink Elephant Bouncy Castle.
Q: What if it rains on the day?
A: In the event of very bad weather our Fantasy Party Hire team will call you on the morning of the booking to confirm whether you still want us to deliver. In cases of torrential rain/ thunderstorms we will actually cancel the booking and phone you at the earliest possible time. This is done purely for safety reasons. We make no charge for cancelled bookings, any monies paid will be fully refunded.
Q: Do you have Public Liability Insurance?
A: Yes. All our inflatables carry 10 million dollars Public Liability Cover. This covers the unit for any mishap which may occur due to the unit being faulty. IT DOES NOT COVER ACCIDENTS WHICH MAY OCCUR DUE TO HUMAN ERROR, MIS-USE OF THE UNIT OR LACK OF PROPER SUPERVISION. IT IS DOWN TO YOU, AS THE CUSTOMER TO MAKE SURE THE UNIT IS PROPERLY SUPERVISED AT ALL TIMES AND THAT THE TERMS & CONDITIONS OF HIRE WE GIVE YOU ARE PROPERLY ADHERED TO. A copy of our insurance certificate is always available for inspection with our delivery drivers if required.
Q: How do I pay?
A: Payment can be made online or in cash to our Delivery Driver when the castle is delivered. We accept cheques, but these must be received at least 14 working days before your bouncy castle, rodeo bull or other unit is to be delivered. Please contact us if you intend to pay by cheque. A receipted invoice will be issued upon request.
Q: When will the bouncy castle hire or other unit be delivered?
A: We commence our deliveries daily at 7am and always aim to complete all deliveries by 12pm where ever possible. Our collections start at 4pm and we follow the same route as for delivery, therefore units delivered first will be collected first. This ensures all bouncy castle hires and other hires are of a similar duration. Should you require delivery or collection at a specific time, we will always do our best to oblige.
Q: Do you charge for delivery?
A: We operate a free 25 km service from Cockburn Central. Customers outside of this radius will be required to pay an additional delivery service charge between $10 -$25 depending on distance required for travel. Should you be outside our free delivery area, please phone to enquire to see if we can oblige.
Q: Do you stay with the unit?
A: No. Once you are happy with the set up and safe operation of the equipment, our staff will leave you with it until they come to collect. We do accept bookings which require staff members to supervise the unit, however an additional $35.00 per hour will apply for labour hire. Please note in order to comply with Government & Insurance obligations should a unit (Inflatable - Bouncy Castle / Side / etc.) be required on Public Property then labour hire will be required.
Q: How much does it cost to run the bouncy castle all day?
A: The bouncy castle runs on a 750w motor, and therefore costs around 30 cents per hour to run.
Q: Can the inflatable be used indoors?
A: Yes. All our inflatables can be used indoors, subject to the minimum sizes stated in their description. We ask that you make sure there is at least 2ft space all around the unit to give it space to move and also to allow access to all parts. PLEASE BE EXTRA CAREFUL ABOUT HEIGHT!!! PLEASE NOTE IF WE ARRIVE AND THE CASTLE DOES NOT FIT THERE MAY BE STILL A CHARGE TO COVER FUEL AND WAGES EVEN IF THE BOUNCY CASTLE OR OTHER PRODUCT CAN NOT BE SET UP.
Q: Do I have to leave a bouncy castle plugged in?
A: Yes. Even in bad weather the bouncy castle or inflatable unit should be left inflated until our bouncy castle hire delivery team arrive to collect it.
Q: My event is in a field & has no electric supply - can you still supply a bouncy castle?
A: We can run units off a generator. We use at least a 3kva generator for a normal, single unit. This is charged at $55.00 hire and $10.00 fuel surcharge.
Q: I need to cancel the booking for another reason. How do I go about it?
A: We realise that situations can change very rapidly and not only because of the weather. All we ask is that you phone us as soon as possible if you wish to cancel your booking. If we can't answer the phone, please leave a message and we will ring you back to confirm your cancellation. WE DO NOT CHARGE FOR CANCELLED BOOKINGS PROVIDING AT LEAST SEVEN DAYS NOTICE IS PROVIDED.
Q: My party doesn't start until late afternoon. How long can I have the unit for?
A: Our bouncy castle hire prices are for a hire period of a minimum 3 hours. Unforunately, it will be the same price if you need it for 1-2 hours, as we can not re-book it out again. We may be able to supply units overnight or over weekends, subject to availability at additional costs. We would require a $200 - $500 refundable deposit for any unit hired overnight or over the weekend. The deposit will be refunded upon our collection of the unit in a clean, undamaged condition. Please contact us for further details.